Your privacy matters to us. This Privacy Policy explains exactly what personal data 4999bt collects, how it is used, who it is shared with, and the rights you hold as a registered player on our platform.
Our Commitment
These six principles summarise the core privacy commitments 4999bt makes to every registered player. Full details are set out in the legal document below.
All data transmitted between your device and the 4999bt platform is protected using industry-standard TLS encryption. Stored personal data is encrypted at rest. Your login credentials, financial details, and identity documents are never transmitted in plain text.
4999bt does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data belongs to you. We share it only with essential service providers who are contractually bound to protect it, or where required by law.
You have the right to access, correct, or request deletion of any personal data we hold about you. Submit a data request at any time to [email protected] and our team will respond within 14 business days. Certain data must be retained for legal and regulatory purposes.
4999bt collects only the personal data that is strictly necessary to operate your account, process transactions, verify your identity, and comply with applicable law. We do not collect data speculatively or build profiles beyond what is needed to deliver our services.
Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected. Account data is held for the duration of your registered relationship with 4999bt plus a mandatory retention period required by applicable law. Inactive account data is reviewed periodically for deletion.
In the unlikely event of a data security breach that affects your personal information, 4999bt will notify you by email to the address on your account within 72 hours of becoming aware of the breach, in accordance with our internal incident response procedures.
This Privacy Policy ("Policy") describes how 4999bt ("we", "us", "our") collects, uses, stores, and discloses personal information obtained from users ("you", "Player") who register, access, or interact with the 4999bt platform located at https://4999bt.app ("Platform"). This Policy forms part of, and should be read together with, our Terms & Conditions.
4999bt is operated for and primarily targeted at players located in Bangladesh. We are committed to handling your personal data responsibly, transparently, and in a manner consistent with applicable data protection principles. By registering an account or continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood how we process your personal information.
This Policy applies to all personal data collected through the Platform, including data collected via the website, mobile-optimised interfaces, email communications, customer support interactions, and any other touchpoint through which you interact with 4999bt.
For the purposes of this Privacy Policy, 4999bt acts as the data controller in respect of the personal data you provide when using the Platform. As data controller, 4999bt determines the purposes for which and the means by which personal data is processed.
If you have any questions, requests, or complaints regarding the handling of your personal data, you may contact us at any time using the following details:
Email: [email protected]
Website: https://4999bt.app
Support Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)
4999bt collects only the categories of personal data that are necessary to provide you with a safe, functional, and compliant online gaming experience. The categories of data we collect are described below.
When you create a 4999bt account, we collect: your full legal name, date of birth, residential address in Bangladesh, mobile phone number, and email address. This information is required to create and manage your account and to verify that you meet the minimum age requirement of 18 years.
As part of our Know Your Customer (KYC) obligations, we collect copies of government-issued identification documents such as your National Identity Card (NID), passport, or birth certificate. We may also collect proof of residential address (e.g., a utility bill or bank statement). These documents are used solely for age and identity verification purposes.
We collect details of deposits and withdrawals made through the Platform, including the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard), transaction amounts in Bangladeshi Taka (৳), transaction dates and times, and transaction reference numbers. We do not store full mobile banking PINs or card CVV numbers.
We maintain records of your gameplay and betting activity on the Platform, including bets placed, games played, stakes, wins, losses, session durations, and interaction with bonus offers. This data is used for account management, dispute resolution, fraud prevention, and responsible gaming monitoring.
When you access the Platform, we automatically collect certain technical information including: your IP address, device type and model, operating system and version, browser type and version, unique device identifiers, and connection timestamps. This data is used for security monitoring, fraud detection, and platform optimisation.
When you contact our customer support team via email or live chat, we retain records of those communications, including your queries, our responses, and any documentation you share during the interaction. This data is used for quality assurance, dispute resolution, and regulatory compliance.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, DOB, email, phone, address | Account creation, age verification |
| KYC Documents | NID, passport, address proof | Identity & age verification, AML compliance |
| Financial Data | Deposit/withdrawal history, payment method | Transaction processing, AML monitoring |
| Gameplay Data | Bets, game sessions, wins/losses | Account management, responsible gaming |
| Technical Data | IP address, device type, browser | Security, fraud detection |
| Communications Data | Support emails, chat transcripts | Dispute resolution, quality assurance |
4999bt collects personal data through the following channels:
4999bt uses personal data collected from you for the following specific purposes:
4999bt processes your personal data on one or more of the following legal bases:
4999bt does not sell personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
To process your deposits and withdrawals, we share the minimum necessary transactional data with payment service providers including bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, and our banking partners (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank). These providers receive only the information needed to execute your transaction and are contractually prohibited from using your data for any other purpose.
To perform KYC verification, 4999bt may share copies of identity documents you submit with a contracted third-party identity verification service. These providers process your documents solely to return a verification result to 4999bt and are bound by strict data processing agreements.
When you play a game supplied by a third-party Game Provider (such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, or Ezugi), your account identifier and gameplay data for that session may be shared with the relevant provider to facilitate the game session, handle technical disputes, and confirm RNG integrity. Personal identity data beyond an anonymised player identifier is not shared with Game Providers.
4999bt may share technical and behavioural data with fraud prevention and device fingerprinting services to identify and block fraudulent account activity. These services process data on our behalf under data processing agreements.
4999bt may disclose personal data to law enforcement agencies, regulatory authorities, or courts where we are required to do so by applicable law, a valid court order, or other lawful compulsory process. Where legally permitted to do so, we will notify you of any such disclosure.
Cookies are small text files placed on your device by a website when you visit it. 4999bt uses cookies and similar tracking technologies (such as pixel tags and session storage) to operate core platform functionality, analyse usage patterns, and maintain your session security.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, prevent CSRF attacks, enable core site functionality | Session / up to 24 hours |
| Functional | Remember your language preference, display settings, and responsible gaming alerts | Up to 12 months |
| Analytical | Aggregate, anonymised usage statistics to improve platform performance and user experience | Up to 12 months |
| Security | Device fingerprinting for fraud detection and suspicious login identification | Up to 6 months |
4999bt does not use third-party advertising cookies or retargeting pixels.
You can control or delete cookies through your browser settings. Disabling strictly necessary cookies will impair your ability to log in and use core Platform features. Disabling analytical cookies will not affect your ability to play games or manage your account. Instructions for managing cookies are available in the help section of your browser.
4999bt retains personal data for as long as is necessary to fulfil the purposes for which it was collected, taking into account legal, regulatory, and operational requirements. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Registration Data | Duration of account + 5 years after closure | Legal compliance, dispute resolution |
| KYC Documents | Duration of account + 5 years after closure | AML regulatory obligation |
| Financial Transaction Records | Duration of account + 5 years after closure | Financial record-keeping, AML compliance |
| Gameplay & Betting Records | Duration of account + 3 years after closure | Dispute resolution, responsible gaming audit |
| Customer Support Records | 3 years from date of interaction | Quality assurance, dispute resolution |
| Technical / Log Data | Up to 12 months | Security monitoring, fraud detection |
After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
As a user of the 4999bt Platform, you hold the following rights in respect of the personal data we process about you. To exercise any of these rights, please submit a written request to [email protected]. We will acknowledge your request within 48 hours and provide a substantive response within 14 business days.
You have the right to request a copy of the personal data that 4999bt holds about you, together with information about how it is being processed. We will provide this in a clear and readable format.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please note that certain data (such as your registered name and date of birth) can only be changed upon submission of supporting identity documentation.
You may request deletion of your personal data where: (a) the data is no longer necessary for the purposes for which it was collected; (b) you withdraw consent and no other legal basis applies; or (c) the data has been processed unlawfully. This right is subject to legal retention obligations — we cannot delete data that we are required by law to retain.
You may request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or have objected to processing, while the request is under review.
You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes, including profiling related to direct marketing.
Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format (e.g., CSV or JSON).
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal. To withdraw consent for marketing communications, contact [email protected].
4999bt implements a layered approach to data security that is designed to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:
Despite these measures, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and for notifying us immediately at [email protected] if you suspect that your account has been compromised.
The 4999bt Platform is strictly an 18+ service. We do not knowingly collect personal data from individuals under the age of 18. Registration is prohibited for minors, and we apply KYC age verification before processing any withdrawal request.
If you are a parent or guardian and believe that a person under the age of 18 has registered an account on 4999bt or has provided personal data to us, please contact us immediately at [email protected]. Upon verification of your report, we will close the account without delay, delete the associated personal data to the extent permitted by law, and refund any deposits that were made.
The 4999bt Platform may contain links to the websites or services of third-party Game Providers, payment processors, or other partners. These links are provided for convenience and operational purposes only. 4999bt does not control the privacy practices of third-party websites and is not responsible for the content or privacy policies of any external site.
We encourage you to review the privacy policy of any third-party service before submitting personal information to it. The fact that a third-party service is referenced on the 4999bt Platform does not constitute an endorsement of that service's privacy practices.
4999bt reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will notify registered players by email to the address on file and will post a notice on the Platform homepage for a period of not less than 7 days before the changes take effect. The revised Policy will be published on this page with an updated "Last Updated" date at the top.
Your continued use of the Platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with the revised Policy, you must cease using the Platform and may request account closure by contacting [email protected].
Minor updates — such as corrections of typographical errors, clarifications that do not alter the substance of the Policy, or updates to contact details — may be made without advance notice, though the "Last Updated" date will always reflect the most recent revision.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 4999bt processes your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, in English and Bengali.
Email: [email protected]
Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)
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